Terms
Terms of Service
1. About these terms
These terms govern use of kaltova.info, an editorial website operated by Kaltova Health Ltd. By browsing the site you agree to use it lawfully and respectfully. If you do not accept these terms, please discontinue use.
2. Editorial material
Pages are provided for general information and may change as sources develop. Content is not a personal service, recommendation or substitute for speaking with a qualified professional.
3. Intellectual property
Text, design and branding belong to Kaltova Health Ltd or its licensors. You may read and share ordinary links with attribution, but must not reproduce substantial portions for commercial publication without written permission.
4. Availability
We aim to keep the website available but cannot promise uninterrupted access. Maintenance, hosting events and network interruptions may affect availability.
5. External links
Links to other websites are provided for discovery. Kaltova does not control their content, privacy practices or availability, so review the relevant third-party terms.
6. User messages
Messages sent through contact forms should be accurate and lawful. Do not submit confidential information that you do not want transmitted by email.
7. Liability
To the extent permitted by law, Kaltova is not responsible for loss arising from reliance on general editorial material. Nothing in these terms limits rights that cannot lawfully be limited.
8. Governing law
These terms are governed by the law of England and Wales. Courts in that jurisdiction will have authority, subject to mandatory consumer protections.
9. Changes
We may update these terms when the service changes. The current version is dated 9 September 2026 and earlier revisions can be requested from the contact address.
10. Contact
Kaltova Health Ltd, 43 Lister Gate, Nottingham NG1 1AA; [email protected]; 0115 946 1313.
10. Scope and acceptable use
These terms apply to ordinary browsing, linking, form use and access to editorial pages on kaltova.info. They do not create a subscription, purchase arrangement or professional relationship between a visitor and Kaltova Health Ltd.
Visitors must not interfere with site operation, introduce malicious code, attempt unauthorised access, scrape restricted areas or use the forms to send unlawful, abusive or misleading material. A technical block may be applied where activity threatens the availability or security of the website.
- a) Normal personal and educational reading is permitted.
- b) Links should identify Kaltova accurately and should not imply endorsement.
- c) Automated requests should respect reasonable technical limits.
11. Editorial corrections and complaints
If you believe a page contains a factual error, broken link or rights issue, email [email protected] with the page URL and relevant details. We aim to acknowledge the message within five working days and assess a clear factual correction within 15 working days.
Complaints about accessibility, privacy or content presentation may be routed to the appropriate internal process. A review may result in a correction, clarification, link update or explanation, but it does not promise a particular editorial outcome.
12. User submissions
You retain rights in material you send to Kaltova, but you confirm that you have permission to submit it and that it does not include confidential information you are not authorised to share. By sending a message, you allow Kaltova to store and review it for the purpose of handling the enquiry and maintaining site records.
We do not promise publication, reply or preservation of a message beyond the retention approach in the Privacy Policy. We may remove messages that are abusive, unlawful, irrelevant or technically unsafe.
13. Third-party services and links
The site may rely on hosting, email delivery, security, analytics consent and embedded map services. Those providers operate under their own contractual terms and privacy notices, and Kaltova is not responsible for changes made on their platforms.
A link is provided for discovery and convenience, not as an endorsement or guarantee of availability. Visitors should assess an external service before submitting information or relying on its content.
14. Availability, security and changes
Planned maintenance or technical events may temporarily affect access. We may change, suspend or retire a page, feature or link where operational, editorial or legal circumstances require it, while aiming to keep core notices available.
These terms were reviewed on 9 September 2026. A future material change will be dated on this page, and continued browsing after the effective date will indicate acceptance of the updated terms where permitted by law.
15. Dispute resolution and contact
Questions about these terms should be sent to Kaltova Health Ltd, 43 Lister Gate, Nottingham NG1 1AA, or [email protected]. Please explain the issue, identify the relevant page and state what outcome you are seeking.
We aim to acknowledge a complaint within five working days and provide a substantive response within 15 working days. Nothing in this procedure removes mandatory consumer rights, statutory complaint routes or the right to seek independent advice.
10. Scope and acceptable use
These terms apply to ordinary browsing, linking, form use and access to editorial pages on kaltova.info. They do not create a purchase arrangement, subscription contract or professional relationship between a visitor and Kaltova Health Ltd.
Visitors must not interfere with site operation, introduce malicious code, attempt unauthorised access, scrape restricted areas or use forms to send unlawful, abusive or misleading material. A technical block may be applied where activity threatens availability, confidentiality or security.
- a) Personal and educational reading is permitted.
- b) Links should identify Kaltova accurately and must not imply endorsement.
- c) Automated requests should respect reasonable technical limits.
11. Corrections and complaints
If you believe a page contains a factual error, broken link or rights issue, email [email protected] with the page URL and relevant details. We aim to acknowledge the message within five working days and assess a clear factual correction within 15 working days.
Accessibility, privacy and content-presentation concerns may be routed to the relevant internal process. A review may result in a correction, clarification, link update or explanation, but it does not promise a particular editorial outcome.
12. User messages and retention
You retain rights in material you send to Kaltova, but confirm that you have permission to submit it and that it does not include confidential information you are not authorised to share. By sending a message, you allow Kaltova to store and review it for handling the enquiry and maintaining appropriate site records.
We normally retain contact correspondence for 24 months after the last meaningful exchange, subject to the Privacy Policy. We do not promise publication, reply or preservation of a message beyond that retention approach.
13. Third-party services and links
The site may rely on hosting, email delivery, security, consent management and embedded map services. Those providers operate under their own terms and privacy notices, and Kaltova is not responsible for changes made on their platforms.
A link is provided for discovery and convenience, not as an endorsement or assurance of availability. Visitors should assess an external service before submitting information or relying on its content.
14. Availability, security and changes
Planned maintenance or technical events may temporarily affect access. We may change, suspend or retire a page, feature or link where operational, editorial or legal circumstances require it, while aiming to keep core notices available.
These terms were reviewed on 9 September 2026. Future material changes will be dated on this page, and continued browsing after the effective date will indicate acceptance of updated terms where permitted by law.
15. Dispute resolution and contact
Questions about these terms should be sent to Kaltova Health Ltd, 43 Lister Gate, Nottingham NG1 1AA, or [email protected]. Please explain the issue, identify the relevant page and state the outcome you are seeking.
We aim to acknowledge a complaint within five working days and provide a substantive response within 15 working days. Nothing in this procedure removes mandatory consumer rights, statutory complaint routes or the right to seek independent advice.
16. Business continuity and records
Operational records may be stored with hosting and email providers under controlled access arrangements. If a service interruption affects a form or page, we may use a temporary technical notice or alternative contact route while restoring ordinary operation.
We aim to preserve essential legal notices during maintenance and to keep dated copies of material policy changes. This approach supports continuity without promising uninterrupted access to every page or feature.
17. Governing-law clarification
These terms use the law of England and Wales because Kaltova Health Ltd is based in Nottingham. Mandatory protections that apply to a visitor despite this choice remain unaffected.
Before beginning formal proceedings, we encourage a written explanation to the contact address so that the issue can be understood and reviewed. This informal step does not remove any statutory right or court route.